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How long does shipping take?
We offer fast, tracked shipping within the U.S. Orders are usually processed within 1–2 business days and delivered within 4–7 business days.
Do your devices come with instructions?
Yes, every product includes a user manual with setup, safety, and usage instructions. Many of our items also include digital guides or app tutorials.
Is this safe to use every day?
Yes! Our TENS and EMS devices are safe for daily use and recommended by health professionals for ongoing pain relief and recovery. Always follow usage guidelines provided.
What if I’m not satisfied with my purchase?
We offer a 30-day satisfaction guarantee. If you're not happy with your product, contact us at support@xtrel.com and we’ll help with a return or exchange.
Can I use this while working or traveling?
Absolutely. All of our devices are designed to be portable and rechargeable, so you can use them at home, in the office, or on the go.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can check the delivery status anytime using the link provided.