Shipping policy

We are committed to delivering your orders quickly and efficiently.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Shipping Time

Standard shipping typically takes 5–10 business days within the U.S. Please allow additional time for remote areas or during peak seasons.

Shipping Cost

Shipping fees are calculated at checkout based on location and shipping method.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. If you have not received tracking within 5 days, contact us at support@xtrel.com.

Delays & Issues

We are not responsible for delays caused by the carrier or customs. If your package is lost or significantly delayed, please contact us so we can assist.