Delivery
At Xtrel, we prioritize fast and reliable shipping to ensure you receive your order promptly. Here's what you need to know about our delivery process
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: Delivery typically takes 5-10 business days, depending on your location
- Tracking: All orders come with a tracking number so you can monitor your package every step of the way.
- Shipping Rates: Calculated at checkout based on your shipping address.
For any questions or concerns about your delivery, feel free to reach out to us at Support@xtrel.com
Details
Xtrel is where innovation meets recovery. We’re a modern wellness brand focused on delivering smart, portable solutions for pain relief, muscle recovery, and daily stress management.
Our mission is simple:
Empower people to feel better-anytime, anywhere.
Returns
At Xtrel, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help
- Eligibility: Returns are accepted within 30 days of delivery for unused and unworn items in their original packaging
Process: To initiate a return, contact us at support@xtrel.com with your order number and reason for return
Refunds: Once your return is received and inspected, a refund will be processed to your original payment method. Please allow 7-9 business days for processing
Shipping Costs: Return shipping fees are the responsibility of the customer, unless the item is defective or incorrect
For further assistance, don’t hesitate to reach out to our team at support@xtrel.com
